FAQ
What is Crochet?
Crochet is a traditional handicraft technique that uses a single hook and yarn to create intricate patterns, designs, and products. At Croshaa, we blend this age-old art with modern styles to craft unique home décor, fashion accessories, and gifting items.
2. Are Croshaa products 100% handmade?
Yes. Every Croshaa product is completely handmade with love and care. Since they are handcrafted, slight variations in size, color, or design are natural and make each piece unique.
3. How long does it take to deliver an order?
We usually ship within 3–5 business days, and delivery takes 5–10 business days depending on your location. You’ll receive tracking details once your order is dispatched.
4. Do you take custom or personalized orders?
Yes. We accept custom orders for colors, sizes, or specific designs. You can reach us via WhatsApp or email at hello@croshaa.com to discuss your personalized crochet piece.
5. What is your return & refund policy?
We only accept returns for damaged or defective items, with proof provided within 48 hours of delivery. Refunds are processed within 7–10 business days or you may opt for a replacement. (See our full Refund & Cancellation Policy for details.)
6. How do I take care of my crochet products?
- Hand wash gently in cold water with mild detergent.
- Do not bleach or wring.
- Dry flat in shade to maintain shape and quality.
Following these care tips will help your crochet items last for years.