Last Updated: 25/08/2025

At Croshaa, every product is handmade with love and care. Since our products are unique and crafted on order, we follow a transparent Refund & Cancellation Policy.

Order Cancellation

• Orders can be cancelled within 24 hours of placing them by emailing us at hello@croshaa.com.

• Once the order has been processed or shipped, it cannot be cancelled.

Returns & Replacements

• As our products are handmade and customized, we accept returns only in the case of damaged or defective items.

• Customers must raise a return request within 48 hours of delivery by sharing unboxing photos/videos as proof.

• Eligible returns will be replaced with a new product of the same type.

Refunds

• Refunds are applicable only for damaged/defective products when a replacement is not possible.

• Refunds will be processed to the original payment method within 7–10 working days after approval.

• Shipping charges are non-refundable.

Non-Refundable Items

• Customized or personalized crochet products.

• Products returned without original packaging.

• Items damaged due to misuse after delivery.